Returns & Cancellation

Thank you for visiting Oriygen. Please note that our website serves as a catalogue and product information platform, and all Oriygen products are currently sold exclusively through Amazon India.

As purchases are made directly through Amazon, all order processing, shipping, cancellations, returns, refunds, and delivery-related services are managed by Amazon and are subject to Amazon’s policies and procedures.

 

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, we recommend reporting the issue directly through your Amazon order account as soon as possible. Amazon's support team will guide you through the return, replacement, or resolution process according to their applicable policies.

Customers may be requested by Amazon to provide supporting details or images for verification purposes.

 

Order Cancellation

Orders placed through Amazon can be cancelled directly from your Amazon account, subject to Amazon’s cancellation eligibility and timelines.

If the order has already been shipped, cancellation and return requests will be processed according to Amazon’s return and refund policies.

 

Returns & Refunds

Return requests, refund eligibility, timelines, and payment processing are governed entirely by Amazon's policies.

For prepaid orders, refunds are generally processed back to the original payment method used during purchase. Any refund timelines will depend on Amazon's procedures and banking partners.

 

Delivery & Order Tracking

Order tracking information, shipping updates, and delivery notifications are provided directly through Amazon after purchase.

In case of discrepancies related to delivery status, delayed shipments, or order fulfilment concerns, customers are advised to contact Amazon Customer Support through their order dashboard for assistance.

For general product-related questions or assistance, please feel free to contact the Oriygen team:

Email: hello@oriygen.com
Phone: 91 9920055111

Thank you for choosing Oriygen.