Returns & Cancellation
Please review the Terms & Conditions that are applicable in the event of any of the following occurrences.
- Receipt of Damaged Products
In the event of receiving damaged products or packages, we are committed to promptly replacing the affected items. To facilitate this process, customers are kindly requested to record an opening video displaying the damaged supplement, including the product's batch number and the packaging received. We emphasize the importance of authenticity verification of the provided video before any necessary actions are taken. Our objective is to uphold transparency and expeditiously resolve any concerns related to damaged products. Customers' cooperation in providing requisite details will aid us in ensuring swift resolution to ensure satisfaction with our service and products.
- Order Cancellation Post-Shipment
Regarding order cancellation post-shipment, customers are urged to contact our customer support team at 8699086991 to initiate the cancellation process. Upon confirmation, the product will be returned to us under the Return to Origin (RTO) procedure. Refunds will be processed only upon receipt of the returned product, with an estimated refund period of 3 to 4 working days. Client cooperation and communication with our customer support team are integral to a seamless and timely refund process.
- Cancellation Request Post-Delivery
In the event of a cancellation request post-delivery, clients must notify us within 3 days of receiving the order. Refunds will only be initiated upon the return of the product to our premises. For Cash On Delivery (COD) orders, clients are required to furnish their account details for the refund process. Refunds for prepaid orders will be credited back to the original payment method utilized by the consignee.
- Claiming discrepancies in Delivery Status
Should discrepancies arise where the client claims non-delivery while our system indicates delivery, we will initiate an investigation with our courier partners upon receiving notification within 3 days of the delivery date. Please note that our courier partners typically require 6 to 10 days to conduct their investigation. After their findings, a decision regarding the matter will be rendered. We appreciate your patience during this investigative period as we endeavour to ensure a thorough and equitable assessment of the situation.
Please review the Terms & Conditions that are applicable in the event of returns & refunds.
- Receipt of Damaged Products
In the event of receiving damaged products or packages, we are committed to promptly replacing the affected items. To facilitate this process, customers are kindly requested to record an opening video displaying the damaged supplement, including the product's batch number and the packaging received. We emphasize the importance of authenticity verification of the provided video before any necessary actions are taken. Our objective is to uphold transparency and expeditiously resolve any concerns related to damaged products. Customers' cooperation in providing requisite details will aid us in ensuring swift resolution to ensure satisfaction with our service and products.
- Order Cancellation Post-Shipment
Regarding order cancellation post-shipment, customers are urged to contact our customer support team at 8699086991 to initiate the cancellation process. Upon confirmation, the product will be returned to us under the Return to Origin (RTO) procedure. Refunds will be processed only upon receipt of the returned product, with an estimated refund period of 3 to 4 working days. Client cooperation and communication with our customer support team are integral to a seamless and timely refund process.
- Cancellation Request Post-Delivery
In the event of a cancellation request post-delivery, clients must notify us within 3 days of receiving the order. Refunds will only be initiated upon the return of the product to our premises. For Cash On Delivery (COD) orders, clients are required to furnish their account details for the refund process. Refunds for prepaid orders will be credited back to the original payment method utilized by the consignee.
- Claiming discrepancies in Delivery Status
Should discrepancies arise where the client claims non-delivery while our system indicates delivery, we will initiate an investigation with our courier partners upon receiving notification within 3 days of the delivery date. Please note that our courier partners typically require 6 to 10 days to conduct their investigation. After their findings, a decision regarding the matter will be rendered. We appreciate your patience during this investigative period as we endeavour to ensure a thorough and equitable assessment of the situation.